Frequently Asked Questions

Just like clothing, shoe sizes can vary by manufacturer. Ros Hommerson sizing is based on the Brannock Device, available in many shoe stores. For the best possible fit, we recommend having your feet measured at a reputable shoe store before ordering.

For additional information about widths and size conversions, view our size conversion chart.

Orders are typically processed by the next business day, excluding weekends and holidays. Delivery times vary depending on your location and the carrier. We'll email tracking information once your order ships.

If you need help locating your shipment, please contact Customer Service by email at RosOrders@drewshoe.com or by phone at 800-837-3739.

Once your order ships, we'll send you an email with tracking information so you can follow your package. If you haven't received tracking information or need assistance, contact our Customer Service team. If you need help please contact Customer Service by email at RosOrders@drewshoe.com or by phone at 800-837-3739.

Orders are processed quickly, so changes or cancellations cannot be guaranteed. Please contact Customer Service as soon as possible if you need to request a change. We'll review the order status and let you know whether an adjustment is possible. Customer Service can be reached at 800-837-3739.

If your package has not arrived within the expected delivery timeframe, please contact our Customer Service by email at RosOrders@drewshoe.com or by phone at 800-837-3739 within 30 days of payment so we can help investigate and work toward a resolution.  

Once a package has been marked as delivered by the shipping carrier, Ros Hommerson considers the shipment complete. Because we cannot control a package after delivery, we are generally unable to offer refunds or replacement shipments for packages reported lost or stolen after confirmed delivery.

If the carrier cannot provide delivery confirmation or other reasonable proof of delivery, we'll review the situation and do our best to find a fair resolution.

When available, delivery confirmation, GPS location information, photographs, or other carrier documentation may be used to verify delivery.

Standard Ground (continental U.S.): $9.99

2-Day Shipping: Calculated at checkout.

Alaska, Hawaii & Puerto Rico: Calculated at checkout.

Shipping options and available charges are displayed before you place your order. Visit our Shipping Information page for more details.

We do not ship directly to Canada or other international addresses. Canadian customers can explore Ros Hommerson footwear through Comfort Clinic.

For questions about availability outside the United States, you can reach Customer Service by email at RosOrders@drewshoe.com or by phone at 800-837-3739.

Yes. Orders are processed on business days, and holiday closures or carrier schedules may affect processing and delivery. Please allow additional time around major holidays.

Yes, for PO Box delivery please choose USPS for your delivery option at checkout.

Returns must be requested within 30 days of purchase. Shoes must be unworn, tried on only on carpeting, and returned in their original packaging.

Prepaid return labels are available for your convenience; the cost of the return shipping is deducted from your refund. Once your return is received and processed, please allow up to 10 business days for the refund to appear, depending on your payment provider.

For full details and instructions, visit our Return Policy page.

Visit our online returns portal within 30 days of purchase to start your request. Have your order information ready and select whether you're requesting a return or an exchange.

Yes. Exchanges are available for eligible shoes within 30 days of purchase. Select an exchange when starting your request. You're responsible for the cost of shipping the original pair back, and we'll cover the outbound shipping for your replacement pair.

Please contact Customer Service so we can review the issue and assist you. If possible, have your order information and photos of the item ready. Manufacturing defects may be covered under our six-month warranty for purchases made directly from Ros Hommerson. For shoes purchased from another retailer, contact the original seller for warranty assistance.

Once your return is processed, please allow up to 10 business days for your refund to appear on your original payment method. Depending on your card issuer, it may not appear until your next statement.

A return form is printed on the back of your packing slip. If you've misplaced it, you can print another Ros return form.

We recommend including the completed form when you use your own shipping label or request an exchange.

Ros Hommerson shoes are manufactured in several countries outside the United States.

Yes! You can view our Fall 2026 digital catalog, shop from the catalog, or download a copy using the download icon in the catalog viewer.

Always test cleaning products on a small, inconspicuous area first.

• Full-grain leather: Wipe with a damp cloth and mild soap. Apply a matching cream polish, let it sit briefly, then buff with a clean soft cloth or brush. Air dry.
• Suede or nubuck: Gently brush with a brush made for suede or nubuck to refresh the material.
• Mesh: Remove debris with a soft-bristle brush, clean with a cloth and mild soap, and air dry.
• Never machine wash your shoes.

Ros Hommerson® is not responsible for damage caused by cleaning.

• Try to avoid wearing the same pair on consecutive days.
• Store shoes at room temperature.
• Avoid prolonged storage in shoeboxes, especially in humid climates, as some materials can deteriorate over time.

Please see our Privacy Policy for information about how we collect, use, and protect customer information.