Customer Help Center
ROS HOMMERSON · CUSTOMER CARE
HOW CAN
WE HELP?
Everything you need for a smoother shopping experience, all in one place.
We're here for you.
Whether you have a question about your order, need help with a return, or want more information about our shoes, we are here to help.
FIND WHAT YOU NEED
Choose a topic below for answers and next steps.
Order & Tracking Help
Looking for your shipment? Tracking information is emailed once your order ships. Have a question or need to request a change?
Contact Customer Service →Returns & Exchanges
Learn about eligibility, return shipping, and exchanges, and find instructions for starting your request.
View Returns & Exchanges →Shipping Information
See shipping options and costs, order processing times, and information about delayed or missing deliveries.
View Shipping Information →Frequently Asked Questions
Find answers about sizing, cancellations, delivery, refunds, shoe care, and more.
Browse FAQs →Sizing & Fit
Find fit guidance and our shoe size conversion chart before choosing your next pair.
View Size Conversion Chart →Digital Catalog
Explore the latest Ros Hommerson styles in our digital catalog.
Browse the Catalog →Need help with a delayed or missing delivery? Please contact Customer Service within 30 days of payment. For details about carrier delivery confirmation and missing-package claims, visit our FAQs.
LET'S TALK.
Our Customer Service team is happy to help.
Monday–Friday, 8 AM–5 PM ET.